In 1988, I got my first car phone. It was small pizza box sized receiver/transmitter that was installed beneath the driver’s seat with a fixed antenna, embedded speakers, and microphone. I was driving somewhere between 70,000 to 80,000 miles per year and spent too many unproductive hours behind the windshield.

The car phone cost me almost $2,000 and another $1,000 for the installation. However, this technology was well worth the investment even though the phone only worked 50 percent of the time, and the usage charges were ridiculous. This technology allowed me to transform the way I conducted business.

Fast forward 30 years and—like anyone else—I feel naked without my cell phone. I conduct business from anywhere in the world as though I am in my Cranston, Rhode Island, office. In short, the cell phone was a piece of technology that has forever accelerated how we do business.

In my professional career, I have witnessed technology serving as a catalyst for positive change within the business on many levels. Just consider innovations like: the PC, FAX machine, Voice Mail, the internet, email, ERP systems, CRM solutions… the list goes on. Some of these transformations are universally viewed as game-changers like the cell phone.

But other technology accelerators can be smaller yet still provide enormous gain to the business. Let’s look at some technology accelerations that have a relatively low investment but could have a positive impact on the business.

  • If you have hundreds of remote workers who are spending 5 to 10 percent of their time managing expenses reports, imagine the financial and productivity gains that could be had by automating the process? Think of a world where your remote employee takes a photo of his or her receipt with their smartphone, adds a few documentation notes and submits for approval. What’s more, once you approve the expense report, your financial systems would be automatically updated.
  • If you are in IT, think of how many spreadsheets you are using to manage your company’s IT assets. Imagine the positive impact of implementing an IT asset management system that would increase efficiency while drastically reducing downtime.
  • If you are in finance, consider the impact of replacing your manual time-entry management process with an automated system that directly integrates into your payroll system and accounting systems. Your team could now drive cost out of an inefficient legacy system increasing bottom-line profitability.

We all know that every business “bleeds money” and as business leaders and individual contributors, we are frustrated by watching the inefficiency, ineffectiveness, the repeated errors and subsequent rework flow throughout our department and business. As business leaders, we want that silver bullet—the one thing that fixes everything. Most often technology is viewed as that single silver bullet. But, technology alone does fix years of broken processes and incomplete systems.

For more than 30 years, I witnessed companies implement the newest technology only to make their situation worse. Implementing technology, without a deep understanding of the business requirements, a thorough knowledge of the current state and future process, and an exact plan to create rapid adoption, never delivers on its promise and potential. In short, it’s because technology is not a silver bullet, but rather can be an accelerator to workplace excellence, helping business reach an amplified level of success.

Here at Trilix, we understand this paradox between technology paralyzing or accelerating the business. We created a methodology that uniquely explores with our clients their essential business requirements and current processes. Together, we discuss and outline what their desired future state can look like and examine how technology can be integrated strategically into their business environments.

Our approach uses a holistic process to ensure we stop the bleeding and use technology to create the momentum to reduce expenses, avoid costs, increase productivity, improve customer service, strengthen employee morale, and grow revenues.

In short, we work with our clients to ensure that their business environments are able to operate even stronger tomorrow.


Looking to more profoundly leverage technology as an accelerator to workplace excellence? Drop us a note. We love a good brainstorming session!

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