We have all been there… waiting on hold for what seems like an eternity, desperately hoping to reach our service provider. Or, worse, when we finally get through we are prompted to give our Account Number three separate times to three different agents. For the customer, exasperation mounts. For the business, the customer experience suffers and profitability is impacted.
But for every business that allows poor customer service to remain, there are forward-facing, customer-centric brands that prioritize delivering a wow experience for their end users. This week I sat down with our Senior Software Developer Greg Moore who has been working with one of our clients on improving and modernizing their call center dashboard application to continue to deliver exceptional customer service.
Check it out below by clicking “listen now!” or pushing play below.
**If you would like to be featured on an upcoming podcast episode, shoot us a note by clicking here!**