Common Challenges

Often the very systems we rely on to get our organization up and running on day one are the very systems we still use in year two, 10, 25, etc.

And, as we grow, we bring even more systems into our environment, many times creating an ecosystem that contains disparate and siloed applications that don’t communicate and exchange key data.

Do any of the following statements sound familiar?

  • Employee frustration is high caused by duplicate work, multiple logins and system workarounds
  • Your systems are siloed, resulting in duplicate, inaccurate or inconsistent data
  • Data entry is manual and redundant; you enter the same information into multiple systems
  • You lack proper visibility, accessibility and transparency into your key systems
  • Visibility of data, and KPIs, is weak at best

A Better Way

Though impactful alone, your organization’s systems—think CRM, office phone, invoicing platform, etc.— provide even greater, more powerful value-add when they work together. We serve as the peacemaker, sitting down between systems that don’t want to speak with one another and connecting the dots so information is seamlessly transferred.

Though any system with a workable and documented API is a great candidate for integration, we can help you integrate other systems as well. This includes integrations between:

  • Two commercial-Off-the-Shelf solutions
  • Custom systems to Commercial-Off-the-Shelf solutions
  • Phone systems to business systems such as CRM
  • Business Systems that require a mobile component

We apply our discipline, methodology and technical expertise to connect systems to power business efficiency. This means getting the right data to the right person at the right time and in a usable format. We lead with business analysis to understand the purpose and goals to appropriately integrate system to maximize your investment in existing technology.

 

The Outcome

We help you harness the power of systems integration to improve process and data flow, which allows you to:

  • Create new financial and competitive value in your system ecosystem
  • Increase employee engagement by allowing them to focus on value-add tasks
  • Maximize the usability, influence and impact of your technology investments
  • Enhance system visibility, streamline workflows and improve data sharing 
  • Customize the flow of data to the right people at the right time

More than 80% of business leaders agree problems arise because of different, disparate, siloed internal systems/applications that are not integrated.

IDC Survey

Featured case study

Learn how Trilix helped a regional insurance agency improve its customer service call flow.