Common Challenges

By nature, we can be creatures of comfort, reluctant to embrace something new. So when something new gets introduced—software ,workflows, processes, technologies— our gut reaction can be to hit the “reject” button.

We see this happen all too often. The leadership team may introduce technology that employees do not feel truly meets their needs so they create system workarounds. Or a new step is added to a process that creates heightened frustration among team members. The list goes on…

As a result, businesses may:

  • Rollout new technology or software that does little more than collect dust
  • Experience teams holding on to old systems and processes tightly as they are unsure of how they benefit from the change
  • Frustrate and exasperate their teams
  • Spend thousands of dollars on technology and process improvements that go nowhere
  • Remain stuck in the cutover phase versus adoption stage, never reaching the end goal of transformation
  • Fail to prove the ROI of their investment because of lack of adoption and usability 

A Better Way

Introducing new technologies, systems and processes within an organization is hard. Suddenly, the way your team has done their work for monthssometimes yearsis upended. We help you design custom user adoption programs so that you can ensure that as you innovate, your team is ready to adopt.

Traditional training methods suggest that teams switch their habits overnight. We work with you to build a custom user adoption program that is thoughtful and methodical so that the change is introduced appropriately and ultimately accepted and welcomed. We help your team understand how the change will improve their everyday tasks so they feel excited to try something new, rather than intimidated.

Whether you are introducing a new CRM system, accounting system or custom application, we partner on your user adoption program. Our user adoption services provide you with one or more of the following: process analysis, system analysis to map the defined process to the system, training materials and instruction, user documentation and cheat sheets, technical writing and procedure documentation.

The Outcome

We work both tactically and strategically to ensure that your technologies, systems and processes are endorsed by your end users through process analysis, training and re-training. This allows you to:

  • Experience considerable user uptick with new investments
  • Implement a month-by-month, consumable training plan
  • Derive full financial, strategic and operational value out of your systems
  • Prioritize the stages of user adoption
  • Create a healthy, productive precedent for future successful company rollouts and deployments

“If the end user is not an active participant and their workflows are not at the center of the project, it is difficult to develop a solution that addresses business needs, elicits solution buy-in and develops a shared investment in success.”

Randall Jackvony, Principal, Technology and Client Services

User Adoption: Says Easy, Does Hard

Why do user adoption efforts fail time and time again? What’s the secret to ensuring companies get a return on investment when they purchase software?