By nature, we can be creatures of comfort, reluctant to embrace something new. So when something new gets introduced—software ,workflows, processes, technologies— our gut reaction can be to hit the “reject” button.
We see this happen all too often. The leadership team may introduce technology that employees do not feel truly meets their needs so they create system workarounds. Or a new step is added to a process that creates heightened frustration among team members. The list goes on…
As a result, businesses may:
Introducing new technologies, systems and processes within an organization is hard. Suddenly, the way your team has done their work for months—sometimes years—is upended. We help you design custom user adoption programs so that you can ensure that as you innovate, your team is ready to adopt.
Traditional training methods suggest that teams switch their habits overnight. We work with you to build a custom user adoption program that is thoughtful and methodical so that the change is introduced appropriately and ultimately accepted and welcomed. We help your team understand how the change will improve their everyday tasks so they feel excited to try something new, rather than intimidated.
Whether you are introducing a new CRM system, accounting system or custom application, we partner on your user adoption program. Our user adoption services provide you with one or more of the following: process analysis, system analysis to map the defined process to the system, training materials and instruction, user documentation and cheat sheets, technical writing and procedure documentation.
Did you just rollout Office 365 to your employees only to find the technology going largely unused? Learn about our interactive workshop to kick-start adoption.
We work both tactically and strategically to ensure that your technologies, systems and processes are endorsed by your end users through process analysis, training and re-training. This allows you to:
“If the end user is not an active participant and their workflows are not at the center of the project, it is difficult to develop a solution that addresses business needs, elicits solution buy-in and develops a shared investment in success.”Randall Jackvony, Principal, Technology and Client Services